Reference

Legal Information You Need

Our policies cover your account security, how we handle your data, payment verification and your rights when you play with us.

Account SecurityData ProtectionPayment & Withdrawal RulesYour Rights & Contact
mega89 Legal Information You Need
REACH OUR TEAM

How to Contact Us About Legal Matters

Team online

Live Support

Our support team is available through the chat widget in your lobby from 8 AM to 11 PM Jakarta time, seven days a week. Use this channel for urgent questions about your account, verification, or a transaction dispute.

Email Support

Send detailed account or legal inquiries to our support email. Include your account username, registration email and a clear description of your issue. Expect a response within 24 hours on working days.

Account Settings

Visit your Account > Legal & Privacy section in the lobby to view your data, download your transaction history, request a data export, or flag a concern directly tied to your account.

YOUR PROTECTION

How We Protect Your Data & Account

Identity Verification

Before your first withdrawal, we verify your identity using details you provided at sign-up. This is a regulatory requirement and protects you from unauthorized access to your funds and account.

Encrypted Login

Your password and two-factor authentication (optional but recommended) keep your account secure. We encrypt all data in transit and at rest using industry-standard protocols.

Payment Verification

Every deposit and withdrawal is matched to your registered payment method. If you notice an unauthorized transaction, contact support immediately; we investigate all disputes within 48 hours.

Data Retention

We retain your transaction records, account history and verification documents for three years as required by Indonesian financial regulations. You can request a data export from your account settings anytime.

Cookie & Tracking

We use cookies to keep you logged in, remember your preferences and track your gameplay for security and regulatory reporting. You can review and adjust cookie settings in your browser or account preferences.

Report a Concern

If you believe your data has been misused, your account compromised, or a transaction was unauthorized, contact support with your account details. All complaints are logged and escalated to our compliance team.

Frequently Asked Legal Questions

When you close your account, we stop processing new transactions immediately. Your transaction history, deposits and withdrawals are kept for three years for regulatory compliance. Personal contact details like your phone number and email are deleted after 90 days unless you have an active dispute or regulatory hold.

Yes. Open your Account > History section in the lobby to view every deposit, withdrawal and game session with timestamps and amounts. You can also download a full transaction export from Account > Legal & Privacy, which includes dates, payment methods and balances.

Verification usually completes within 24 hours. During peak times it may take up to 48 hours. We'll email you and update your account status once verified. Until verified, you can play but cannot withdraw; deposits remain in your account.

Contact support immediately with your account username and the transaction date. We investigate disputes within 48 hours and confirm with your payment provider (DANA, OVO, GoPay or QRIS). If the withdrawal succeeded but you did not authorize it, file a report with your bank or payment app in parallel.

No. We never sell or share your personal data, account balance, or game history with external marketers or data brokers. We share only what is necessary with our payment partners, compliance auditors and regulators where local law requires it.

You can request deletion of personal identifiers (name, phone, email) after your account is closed and any open disputes are resolved. Transaction records and verification data are retained as required by Indonesian financial law and cannot be deleted early.

Deposits via DANA, OVO, GoPay and QRIS must come from an account registered in your name. Withdrawals return to the same payment method you used to deposit. We verify every withdrawal amount matches your account balance before processing; this usually takes under 5 minutes.