Reference

Terms & Conditions that matter to your account

Q: What if I think someone else accessed my account?

Contact support immediately at support@mega89.club or via live chat. We'll freeze your account, review recent login activity, and help you recover it if it was compromised. Change your password and enable 2FA once you regain access.

When you open an account with mega89, you're agreeing to a clear set of rules designed to protect both you and the platform.

Account ownership & identity rulesDeposit and withdrawal flowWhat happens if terms are broken

Explore the Lobby Read FAQ

What the terms cover – and where local law applies

mega89 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

mega89 operates within the legal boundaries of your region; access and eligibility depends on local law where you live. Our terms address account creation (you must be of legal age in your jurisdiction), how deposits via DANA, OVO, GoPay and QRIS are processed and held, how

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withdrawals are verified before they leave our system, and how we manage your personal data and account history. These terms also explain what happens if an account violates our rules—such as using multiple accounts, sharing login credentials, or making deposits from third-party sources. We retain transaction
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records for regulatory purposes and keep account data secure using industry-standard encryption. If you believe a term does not apply to your situation or conflicts with local law where you live, contact our support team to clarify.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH THE TERMS

How to ask about your terms and account rules

Questions about what the terms mean for your account? Our support team is ready to walk you through eligibility, deposit rules, withdrawal timelines, and what happens if you need to close your account. Reach out through any channel that fits your schedule—live chat, email or phone.

Team online

Live chat

Open the chat box in the lobby (bottom right on desktop, tap the chat icon on mobile). We answer policy questions 09:00 to 22:00 Jakarta time, seven days a week.

Email support

Send your question to [email protected] with your account email. We reply within 4 business hours with a clear explanation of how the term applies to you.

Phone support

Call our support line from Surabaya or anywhere in Indonesia. Operator hours 10:00 to 21:00 Jakarta time. Ask specifically about terms, eligibility or account changes.

YOUR DATA & SECURITY

How we protect your account under these terms

Our terms require us to keep your personal data, payment history and account activity private and secure.

Data encryption

All logins, deposits, withdrawals and account changes are encrypted end-to-end. We keep backups of your transaction history for 7 years as required by payment regulations.

Payment security

DANA, OVO, GoPay and QRIS transfers are processed through verified payment gateways. We never store full payment details—only transaction IDs and final amounts.

Account access control

Two-factor authentication (2FA) is optional but recommended. You control login alerts, can reset your password anytime, and may request a full account audit from support.

Data retention

We keep your account data active as long as your account exists. After closure, we retain transaction records for 7 years to comply with payment regulations, then delete personal details.

Your rights

You may request a complete data export, ask us to correct account information, or request deletion of non-regulatory data. Email [email protected] with your account email to start the process.

Changes to terms

If we update these terms, we notify you by email at least 30 days before they take effect. Continuing to use your account after that date means you agree to the new terms.

Your questions about the terms answered

You own your account, but mega89 controls the platform. You agree to use your account only for your own play and not to share login details, sell your account, or let someone else use it. Violations may result in account closure and forfeiture of funds.

You can request account closure through support anytime. We'll verify your identity, process any pending withdrawals, and close the account within 48 hours. After closure, you cannot re-open the same account; you'd need to create a new one.

Yes. Once a deposit clears (usually under a minute), it's final and cannot be reversed. If a deposit fails, the money returns to your payment method within 2–4 hours. Check your account balance to confirm the deposit arrived.

Withdrawals via DANA, OVO, GoPay and QRIS are verified and processed within 24 hours of your request. Once processed, the money reaches your payment account within 1–2 hours. You'll see the withdrawal status in your account history.

Contact support immediately at [email protected] or via live chat. We'll freeze your account, review recent login activity, and help you recover it if it was compromised. Change your password and enable 2FA once you regain access.

No. The terms allow only one account per person. Multiple accounts violate our rules and may result in permanent closure of all linked accounts and forfeiture of funds. Use the same email and payment method across all login attempts.

If a term conflicts with local law where you live, that local law takes priority. Contact support with your location so we can clarify which terms apply to your account and eligibility.

Terms & Conditions that matter to your account

How to ask about your terms and account rules

Live chat

Email support

Phone support

How we protect your account under these terms

Data encryption

Payment security

Account access control

Data retention

Your rights

Changes to terms

Your questions about the terms answered

01 Do I own my account, or does mega89?

02 What happens if I want to close my account?

03 Are deposits from DANA, OVO, GoPay and QRIS final once sent?

04 How long do withdrawals take after I request one?

05 What if I think someone else accessed my account?

06 Can I have multiple accounts?

07 What if the terms conflict with a local law in my region?

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